At Fata Rice, customer satisfaction is our top priority.
We strive to deliver high-quality rice products to your doorstep quickly, safely, and efficiently.

Shipping Policy

• Order Processing Time: Orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving confirmation.
• Delivery Time: Standard delivery takes 3–5 business days within the UK. Delivery times may vary depending on your location and courier availability.
• Shipping Charges: Shipping charges are calculated at checkout based on weight, delivery method, and destination.
• Tracking: Once your order is dispatched, you will receive an email with tracking details to monitor your shipment in real-time.

Exchange Policy

• Eligibility: You may request an exchange within 7 days of receiving your order if:
• You received the wrong item.
• The product was damaged during transit.
• Non-Exchangeable Items: Opened or used rice bags are not eligible for exchange due to food safety standards.
• Process:
• Contact our support team at support@fatarice.com with your order number, photo evidence (if applicable), and reason for exchange.
• We’ll provide further instructions, and a replacement will be shipped after approval.