Frequently Asked Questions (FAQs)
What types of rice does FATA offer?
We offer a premium selection of rice including Basmati, Sella, and White Long Grain rice. Each variety is carefully sourced, aged, and packed to ensure maximum flavor and quality.
Where is FATA Rice grown and packed?
Our rice is grown in fertile regions known for high-quality grains and is processed and packed under strict hygiene and food safety standards to maintain freshness.
How long does delivery take?
We typically process orders within 1–2 business days. Standard UK delivery usually takes 3–5 working days. You’ll receive tracking information once your order is shipped.
Do you deliver outside the UK?
At the moment, we only deliver within the UK. However, we are working on expanding our services to international markets in the near future.
Can I exchange a product if it arrives damaged?
Yes. If your product arrives damaged or incorrect, please contact us within 7 days with your order number and photos of the product. We will arrange an exchange promptly.
Are your rice products gluten-free and non-GMO?
Yes, our rice is naturally gluten-free and non-GMO, making it a healthy choice for a wide range of diets.
How should I store the rice after opening the package?
Keep the rice in an airtight container in a cool, dry place. Avoid exposure to direct sunlight and moisture to maintain its quality and flavor.
Do you offer wholesale or bulk orders?
Yes, we cater to both individual and wholesale clients. Please contact us directly for wholesale pricing and custom orders.
Is there a minimum order amount?
No, we welcome orders of all sizes. However, you may qualify for free shipping or discounts on larger purchases.
How can I contact FATA customer service?
You can reach us anytime via email at info@fatalimited.co.uk or use the contact form on our website. Our team typically responds within 24 hours.
